Front Desk Agent

Listed @ Feb 21, 2017 - 09:39:56 AM

Jobs » Customer Service In Toronto

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Employer
Travelodge Toronto East

Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience

Experience
7 months to less than 1 year

Applications
Word processing software; Spreadsheet; Opera; Multi-line switchboard; Internet; Database software; Central reservation system (CRS); Computerized bookkeeping system

Role
Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods

Suitability
Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement;
Reliability; Organized

How to Apply

By e-mail:

rtanna@rogers.com

Job Location:

20 milner business court

PLEASE SEND RESUME AND COVER LETTER TO EMAIL SUPPLIED ABOVE. DO NOT CLICK CONTACT LISTER.

Job Description
  • Company: Travelodge Toronto East
  • Job Type: Full Time
  • Hourly Wage: $13.50/hr