Donor Care Acquisition Associate

Listed by PlanCanada @ Feb 8, 2017 - 08:13:46 AM

Jobs » Non Profit In Toronto

Status: Full time Contract
Department: Donor Care Portfolio
Reports to: Manager, Donor Care
Compensation band: 1B

Overall responsibility

Plan International Canada believes in providing timely updates to our donors, building relationships and providing options on how they can make a greater impact to children and communities in the third world - The Donor Care Portfolio of teams provides a superior donor experience to all donors

Reporting to the Manager, Call Centre Operations, and the successful candidate will be part of the Donor Care team (Plan’s customer relations team) whose responsibility is to support Plan’s existing donor base with answers to questions about their accounts or about Plan’s sponsorship programs and the work we support in the field.

The Donor Care Acquisition Associate will work on the newly formed internal sales team, whose mandate will be to acquire new sponsorships or assist in the upgrade of current sponsorships. The hours for this role are between 8am to 10pm, EST - Monday to Friday and 9am to 6pm, EST - Saturday and Sunday. The Successful candidate will be required to work a full time (37.5 hours a week) within these hours. Training is paid for a full 2 weeks.

Specific responsibilities:
Calling on telefundraising campaigns to Plan International Canada’s existing donor base and leads; to fundraise and acquire new sponsorships
Interacts with donors and provides an exceptional fundraising experience through positive impact messaging.
Exceeds daily and monthly sales and quality targets
Works well in a fast paced environment where you are required to prioritize and multi task
Contributes to the success of Plan International campaigns through process improvements and donation processing
Engaging donors in conversation and inspiring them about Plan International’s work done in the field and in Canada
Other duties as assigned

Skills, experience, qualifications:
If you are an energetic, self-motivated and sales/fundraising oriented individual looking to learn and develop in a lasting career in the non-profit sector, we have an immediate Full-Time opportunity
Previous retail or phone sales/fundraising experience is an asset (over 1 year previous experience)
Ability to meet and exceed daily/weekly/monthly targets
Strong negotiation and promotional skills
Manages to balance quality and efficiency at all times
Flexible and adaptable in handling varying schedules
Possess superior listening skills that will allow them to gather data, identify sponsor behaviors and inform them on product features.
A strong work ethic coupled with tact and diplomacy
Personal values consistent with those of Plan International’s corporate values

About Plan International Canada

Imagine working for a leading international non-governmental organization (NGO) that’s dedicated to creating a better world. That’s Plan International, a global movement for change, mobilizing millions of people around the world to support social justice for children in developing countries.

Founded in 1937, Plan International is one of the world’s oldest and largest international development agencies, working in partnership with millions of people around the world to end global poverty. Not for profit, independent and inclusive of all faiths and cultures, Plan International has only one agenda: to improve the lives of children. Because I am a Girl is Plan International’s global initiative to end gender inequality, promote girls’ rights and lift millions of girls – and everyone around them – out of poverty.

Plan International Canada is part of a global network of offices in over 70 countries. Our busy Toronto and Ottawa-based offices undertake fundraising, donor engagement and public outreach, as well as overseeing a wide variety of field programs led by our International Program Department, which includes experts in health, education, water and sanitation, economic security, gender equity, child protection and participation, and humanitarian assistance.

We at Plan International Canada are a dedicated, passionate and diverse team of over 200 employees who are committed to making a difference in the lives of children.

Join us and plan to change the world.

Visit our website at

How to apply:

To apply for this role please forward your CV and covering letter, outlining your skills, experience and salary expectations by February 27, 2017.

Plan International Canada sincerely thanks all applicants for their expressed interest in this opportunity; however only those selected for an interview will be contacted. No phone calls please.

Applicants must be legally eligible to work in Canada.

Consistent with our Child Protection Policy the successful candidate must receive clearance by a police background check, including the vulnerable sector screen.

Plan International Canada is an inclusive workplace, and is committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

Job Description
  • Company: Plan International Canada Inc.
  • Job Type: Full Time
  • Hourly Wage: $16.00/hr